Why Innovation of Retailers in Dentistry and Mental Care can Increase Number of Healthy People

Article: Walmart tests dentistry and mental care as it moves deeper into primary health

 

Original post: LINK TO LINKEDIN

by Amy Witt

 

At first, it seems ironic that retailers trying to avoid disruption are in turn disrupting healthcare. But consumers/shoppers = patients too; everyone buys at retailers, and everyone needs healthcare. It’s about time that healthcare gets an overhaul in the patient/customer experience.

 

Retail is an extremely competitive industry because it’s so easy for consumers to compare options and choose what best suits their needs, especially in this age of omnichannel and innovative retail models. Consumers now expect to be delighted at every stage of the customer journey. Contrast this with “shopping” for the right healthcare service and the many other pain points in receiving care and getting billed for it, not to mention other factors that can make proper healthcare inaccessible.

 

It’s exciting to see major retailers like Walmart, CVS, and Amazon as well as many healthcare startups investing in bringing convenience, accessibility, and customer focus to healthcare. If the average healthcare experience could get even remotely close to the average retail experience, we’d have a lot more happy and healthy people.

 

 

Amy Witt is a Managing Director at ECA

 

 

Amy Witt
Managing Director

The 2022
ECA CFO Report

ECA Mid-Market Transformation Whitepaper

Value-Creation Talent Solutions for Strategy, Finance, and Operations

Get in touch to find your next hire.

Get Started with ECA

Tell us about your hiring needs using the form below. One of our Managing Directors will be in touch to help.

Download the latest CFO whitepaper, written by our finance practice lead

Download the Mid-Market Transformation Whitepaper by our private equity practice leads

Interested in joining us?

Enter your info to schedule an interview with one of our internship leads.