Project Details

Client / Situation

• Our client helps public and private and not-for-profit universities drive enrollments and revenues, and they were looking to roll out their product to several new universities in 2018
• They needed help in assessing the enrollment services process with a focus on improving the client (university) and customer (student) experience, and would like to develop materials that can enable the change management required for adoption of their product

Objectives / Results Achieved

• Conducted an organization assessment with a focus on people and process
• Stood up project management methodology and infrastructure designed to:
  1. Enhance the delivery based culture
  2. Identify global projects
  3. Coordinate resources
  4. Create accountability
• Conducted an organization culture assessment and recommended remediation
• Helped the CEO and leadership team identify, refine and prioritize corporate strategic priorities and strategic projects